Job Title: Customer Care Officer

Virgin-Landmarts is a Nigerian Real estate company headquartered in Lagos, established to solve the dearth in global housing ownership as well as add value to individuals and organizations on a timely and consistent basis. Our core business includes Real Estate, Building Construction with modern architectural design, and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the real estate industry.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos, Nigeria

About the Job

The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customer's needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by use of available software

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Candidates should possess relevant qualifications

Candidates must reside in Lagos, preferably within Festac Town, Mile 2, Satellite Town, Ojo Town, Igando, Abule-Ado and environs.

Remuneration
Attractive Salary

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should submit their CV to: Recruitment@virginlandmarts.com.ng using Job Title (CAPITAL LETTER) as the subject of the email.